Customer care Representative- Check ‘n Go/Allied Advance Loan
Can you enjoy supplying service that is excellent building enduring consumer relationships? Do you need to go beyond conventional jobs that are retail begin to build your job? Have you got curiosity about being part of A financial that is industry-leading services? Isn’t it time to help make your following move? In that case, you want to keep in touch with you!
Summary of Role and Key Accountabilities:
Our Customer Service Associates are in the center of everything we do at Check ‘Go and Allied advance loan, both right area of the Axcess Financial category of organizations. Daily in urban centers and towns around the world, they have been greeting clients, processing applications, answering inquiries about services and products, marketing new items, and much more — all because of the aim of delighting our respected clients. We provide cash solutions the real deal people and make an effort to function as the very first option for everyday monetary solutions. We users concentrate on building relationships to online payday loans Iowa direct lenders make sure client requirements are now being served utilising the most useful items we could offer.
- Relationship management: place our clients during the center of every thing we do. Exemplify our Product product Sales tradition. Serve and teach clients regarding the item profile. Escalate problems towards the shop Manager, DDO, and Corporate Office if not able to resolve the problem straight because of the client.
- Cash managing: Handle and count currency, money, and coins to incorporate building a money cabinet, counting cash deposits, going cash from protected safe to cash cabinet along with other money maneuvering demands. Accountable for bank deposits or bank pick-ups. Balance specific batch receipts with shop product product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and transactions per business policy.
- Conformity: accountable for compliance with company/State policy and procedures Federal that is including regulation relevant.
- Inbound/Outbound calls: response phone inquiries as a result to questions that are general client applications, demands or other dilemmas. Spot customer that is outgoing and collection phone telephone phone calls relative to federal laws and shop running procedures.
- Brand Ambassador: improve the Check ‘n get brand name expertly and make sure shop look (external and internal) is maintained to business criteria. Help out with the execution of most business marketing plans and programs, ensuring exact and prompt set-up, exemplary execution and within founded due dates.
Minimal Education and Experience Forced:
- 2 yrs past product sales and customer support experience chosen.
- 2 yrs cash control experience chosen.
- Should have own private dependable transport in conformity with posted policy and procedure. This might NOT add public transport, transport from household or friends. Must keep a valid Driver’s License and Automobile that is valid Insurance used by the organization.
Additionally, we provide: competitive compensation (base pay + incentives) and advantage programs ( ag e.g., medical dental, life insurance coverage), a nice premium time off system, 401k retirement plan, tuition reimbursement, and an engaging work place.
About Axcess Financial:
We’re a independently held company headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to deal with their individual funds whenever, where and exactly how they desire. It really is our mission to have individuals the cash they require whenever they require it. We be sure we achieve this in a real means this is certainly accountable and inside their means.
Dedication to Diversity:
Axcess is invested in employing and keeping a workforce that is diverse. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to battle, color, faith, sex, sex identity or phrase, sexual orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or other protected course.
This publishing is meant to spell it out the basic nature associated with the work likely to be done and it is maybe perhaps not an extensive variety of all duties, duties and skills necessary for the career.